Courage, Clarity, Connection: The Key Takeaways from RER Network’s KickStart 2024

Our recent KickStart brought together our Network Members for two action-packed days filled with inspiration, learning, and celebration. This year, the theme was the 3 Cs: Courage, Clarity, and Connection. Day 1 was dedicated to our real estate Leaders, while Day 2 focused on teams. Our Network Members shared their biggest takeaways from KickStart, and we're here to share them with you.

Day 1 Leaders Takeaways:

1. Keeping Business Authentic: Authenticity is key in business practices!
2. Focus on Growth: Stay committed to your growth objectives.
3. Efficient Recruitment and Offboarding: Streamline recruitment processes for faster onboarding and making decisive off-boarding decisions when necessary.
4. New Business Energy: Inject a refreshing energy into pursuing new opportunities.
5. Enhancing Client Service: Recognise the need to humanise interactions with clients for improved service.
6. Adapting to Real Estate Changes: Stay relevant amidst industry evolution.
7. Commitment, Presence, and Legacy: Reflect on the importance of commitment, presence, and leaving a lasting legacy while enjoying the journey.
8. The Importance of Networking: Maintain strong client relationships and leverage networking opportunities.
9. Client-Centric Approach: Reinforce the principle that business success is about the client and always will be.

Day 2 Teams Takeaways:

1. Kit Kat Questions and Open Communication: Encourage a communication approach characterised by Kit Kat questions, fostering openness and dialogue.
2. Culture and Connections - Clients & Staff: Emphasise the significance of nurturing a positive culture and meaningful connections with both clients and staff.
3. Find the Problem, Deliver the Solution: Advocate a problem-solving mindset, where the focus is on identifying issues and delivering effective solutions.
4. Staying Updated for a Differentiated Landlord Experience: Acknowledge the impending future and the need to stay current to offer landlords a distinctive experience, marked by personalisation, courage, clarity, and connection.
5. Omotenashi and Service-Centric Approach: Reflecting on the term Omotenashi, embodying a service-centric philosophy in property management, driven by a genuine desire to serve without expecting anything in return.
6. Personalisation Across All Fronts: Highlight the importance of personalisation in various aspects of business operations.
7. Importance of Networking with Industry Professionals: Underscore the significance of networking with professionals within the industry.
8. Magnetic Threads, Invisible Connection, and Intention Setting: Explore concepts like magnetic threads, invisible connections, and the importance of understanding intentions and motivations
9. Tonality Awareness: Stress the importance of being aware of one's tonality to encourage fearless questioning.
10. Being Authentically Oneself: Emphasise the value of authenticity and avoiding scripted interactions in professional dealings.

We want to thank our Network Members for being a part of KickStart and for their valuable contributions. We're excited for all the growth and success that 2024 will bring. Let's move forward with courage, clarity, and connection, and make this year our best yet!